FAQ

We provide all the safety gear you need, including sturdy coveralls, face shield, gloves, and boots. You can skip the jumpsuit by dressing in long sleeves and long pants. You can skip the boots by wearing a pair of sturdy shoes with thick soles.

We love donations. From bottles and dishes, to monitors and keyboards, to washers, dryers, and stoves. The items we cannot accept include light bulbs, microwaves, refrigerators, single pane glass items, anything with chemicals or refrigerant.

Yes! We love to host fundraisers! A fundraiser at Breakthrough can be a welcome change to the usual bake sale or car wash! We can host in-person fund raisers or virtual fund raisers. Just call us or shoot us an email.
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Absolutely! While we do not offer a specific BYOS package, you may bring in your own smashables, up to 1 crate per person, in addition to the crate of smashables that we provide you. A smash crew member will do a safety inspection of your smashables prior to approving them for smashing. Essentially, they are ensuring that no items have hazardous chemicals, contain liquid, or are generally unsafe to smash.

You may bring in up to 1 additional crate of smashables at no additional charge. A crate is about 12”x12”x12”. More than 1 crate or items larger than a crate will incur a disposal fee of $13 per additional crate or crate-size for larger items.

Please feel free to email or call us with any questions regarding our BYOS policy prior to bringing in your own smashables.

Customers will receive a full refund or credit with 48 hours notice of cancellation. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Cancellations with less than 48 hours notice may reschedule to another date and time or receive a gift card in the amount of the original booking. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.

If you added the GoPro Video option to your booking, you will receive your video link via email to the email address you included with your booking. Typically, you will receive your video link within a few days, but it may take up to 10 business days depending on volume, bookings, uploading and processing time. Thank you for your patience and please reach out to us if you have any questions or if you have not received your video within 10 business days.

Absolutely! Whether you’re smashing solo or part of a group of five, at Breakthrough Smash Room, you always have your own private room to smash in! We recognize that every smasher has their own style, and we want you to have the freedom to express yourself without restraint. You’ll have a room all to yourself, so you can let loose and truly embrace the experience. You do you!

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